"We provide knowledge and information about CGMP and Quality Systems to the Life Science industry"

Terms and conditions for course registrations

Compliance Seminars®

Terms for courses in local languages:            

Cancellation of registration

Registration is binding and when you have received our confirmation the following conditions are known and accepted. If you for any reason is unable to attend, substitution is always possible and preferred.

All cancellations and/or substitutions must have been communicated with and confirmed by us.

Normal courses

Cancellations received less than 30 calendar days before course start are subjected to a service charge of 150 € (Euro)/registered course day as compensation for additional administrative burden and for non refundable part of the conference reservation.

Cancellations received less than 14 calendar days prior the course, or failure to cancel or "no-show", will be charged in full.

On-line Webinars

Cancellations received less than 24 hours before the webinar will be charged 50% of the course fee. In case of failure to cancel before the course, the course fee will be charged in full.

Cancellation of courses

Courses may be cancelled by the organizer if bookings fail to reach minimum numbers (normally not later than 30 days prior the course start), or due to other reasons beyond our control. In such circumstances charged course fees will be refunded, credited, or granted to attend another course for the same value.
NOTE! Key2Compliance AB is NOT responsible or liable to any costs in conjunction with a cancelled course. If you need to book flights way ahead (+30 days prior the course) check with us before finalizing the purchase of flights and/or hotel accommodation for an update on the registration situation.

Confirmation of course registration

A confirmation will be sent to the participant within 1 week after registration.


For groups registered and invoiced together on the same course we normally offer quantity discounts. See course description for current discount.

We do not offer or practice any general company discounts without commitments and/or written agreements.


For courses more than 6 months in the future, we reserve the right to adjust the prices.

Course notes

No printed course material is provided on-site for our public courses.
This is primarily to protect the environment. Therefore, we encourage the course attendees to bring a laptop / tablet to the course - it is possible to make notes in the PDF file they will have access to.

3-5 days prior the course the attendees will receive a download link for the course handouts as a PDF file.

If you prefer to have hard copy course material - print the PDF course notes and bring to the course, note pads and pens will always be provided at the venue.

Course certificates

After the course, the attendees will get an e-mail with a certificate of attendance (PDF).
In accordance with our procedures for managing and protecting personal data, we save participant information for 5 years after the course date. Should you have lost your certificate, we can recreate it for an administrative fee of 15 Euro.
This is fully applicable to participants at public courses.
For in-house courses, it is only applicable if individual certificates were included in the order.
For all cases, your name must be on our archived attendance list.

If you wish to order a certificate on behalf of another person, we require some form of request from the person concerned due to integrity reasons.

Invoice or Credit Card payment

We offer 2 alternatives for payments:

1. Invoice with payment via bank wire transfer (30 days net)
NOTE. We do not accept checks, only wire transfer (IBAN/SWIFT)

2. Swedbank Pay credit card payment with secure payment link via e-mail
(VISA, Mastercard). An original invoice will be sent separately.
Contact us for this alternative.

VAT (Value Added Tax) for courses in the EU

Due to EU Directive 2006/112/EC all participants must pay local VAT where the course is taking place. (See also: Council Implementing Regulation (EU) No 282/2011).
Therefore local VAT is added on our invoices.

All registered EU and non-EU companies have the right to apply for a refund of the charged VAT.

EU companies – contact your local tax authority to register (probably already the case) and to receive information and abilities to handle this electronically.
Non ‐ EU companies – have to file this refund application in the country where the course took place:
Denmark - www.skat.dk
Sweden - www.skatteverket.se
Netherlands: www.belastingdienst.nl

Click here for full information in PDF format »

Our VAT registration numbers:
Sweden: SE556514196601
Denmark: DK12699255
Netherlands: NL826163646B01


Hotel accommodation is not included in the course fee.
It is the participants own responsibility to book accommodation if needed.
If you make a reservation at a Scandic Hotel, specify our booking code D000030870 to get a discount.