Living in the real world, I am certain each and every day that there is a chance something may go wrong. An unexpected “oops” because stuff happens! It’s a cold, snowy day, someone slips and falls on the sidewalk, or a flight is delayed because de-icing is essential for safety’s sake and that takes time. I accept the challenges every day events present, and look for opportunities to reduce the likelihood of these potential mishaps. Considering the weather conditions before selecting footwear, might be enough to prevent today’s slip and fall. And if they are not, maybe next storm I reconsider: is it time for new or different boots?
Quality Management System standards have the same pragmatic approach. Rather than hope that nothing will ever go wrong, or treat each incident as special case, simply establish a systematic process to help identify, evaluate, and resolve issues that could cause ongoing problems with your product. This aspect of your QMS is another case of accepting the real world for what it is (i.e., stuff happens), and striving to make improvements where they’ll really help. The concept of Corrective Action and Preventive Action have persisted and matured.