"We provide knowledge and information about CGMP and Quality Systems to the Life Science industry"

Compliance Seminars®

Develop your QA role

Strategic communication
- Develop your QA role

Strengthen the Team Spirit within the company, fight the "Us vs. Them" mentality


No matter what you are working with, you have one thing in common with all others within the organisation - there are always people who need to be convinced, motivated and inspired. Working in Quality Assurance means that there are high and sometimes conflicting demands on you from both the authorities and the organisation.
Although we wish that "everyone" should take responsibility for quality, we sometimes tend to think in terms “us vs. them”.

”If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart. – Nelson Mandela

Course description:

We review different tools for clear communication about e.g. requirements and expectations in different situations. These tools may help QA staff to be seen as positive leaders that inspires quality work - ambassadors for quality that has the overall understanding of the requirements and expectations.

We train the course participants to communicate with confidence so that the members of the organisation are willing to accept and act upon what is communicated. The structures and tools we use during the training can be applied in both large and small context.

During the course we mix presentations, workshops, case studies and practical exercises. The course is led by internationally renowned trainers in leadership and communication.

The course is carried out over 2 intensive days and 2 trainers will be working interactively with the participants. We aim for a high pace to make the course as efficient for the participants as possible. We always start from the participants' professional reality.

Course outline:

  • Building confidence in you and your professional role
  • Speaking audience-friendly and engaging, so that a positive interest is awakened
  • Anchoring a message and motivate your audience to action
  • Manage critical situations such as comments and objections
  • Anchor ideas and changes
  • Nonverbal Communication

Who should attend:

Employees within the quality function who in their daily work must deal with, discuss, argue and justify quality issues. This course is for you who want to develop your role within the Quality Assurance organisation and help your business to improve the quality system operation.

Training objectives - enhance the understanding of:

  • Improve your ability to influence and persuade by master the tools and to be able to communicate in a way that arouses interest and getting others to act on what is being said.
  • Learning how to manage stress and nervousness during confrontations.
  • To use actual examples to clarify and convince.

Need for knowledge:

  • You should have at least a couple of years experience of working with GXP / QS-related issues in the pharmaceutical and / or medical device operations so that you have encountered communication challenges in various situation.



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Course facts

Course no:
Pharmaceutical and Medical Device

EU and US

Max no of participants:

Pia Lanneberg and Kristina Bexelius
Innerbrand Relations Scandinvaia AB

Date, location and venue:

2-3 February 2021, Copenhagen
New date due to Covid-19
Tietgensgade 65    
(Entrance from Kvægtorvsgade)

Register by 22 Dec - Save 2 250 DKK (€ 300)

Specify our booking code D000030870 to get a discount when making a reservation at a Scandic Hotel.
Scandic Hotels nearby:
» Scandic Webers (500m)
» Scandic Kødbyen (800m)
» Scandic Copenhagen (800m)

This course is offered in-house.
Click here for more info and inquiry form.

2 days
Day 1: 10.00-17.00, Registration 09.30-10.00
Day 2: 08.30-15.00

Price (excl. local VAT):
Early bird to 22 Dec- Save 2 250 DKK (€ 300)
Up to 22 Dec: 14 510 DKK (€ 1 950)
From 23 Dec: 16 760 DKK (€ 2 250)
incl. course material (pdf), lunch and refreshments

Note. Due to tax/VAT regulations within the EU (for courses/seminars/conferences), the course fee is invoiced in the local currency and local VAT is added.
Accommodation is NOT included in the course fee.

For groups registered and invoiced together for the same course we offer the following quantity discount:
3 persons or more 15%
We do not offer or practice any general company discounts without commitments and/or written agreements.

Course material (Handouts)  
No printed course material will be provided on our courses*.
This is primarily to protect the environment. Therefore, we encourage you to bring a laptop / tablet to the course - it is possible to make notes in the PDF file you will have access to.
3-5 days prior the course you will receive a download link for the course handouts as a PDF.
Note pads and pens will always be provided at the venue.

Cancellation policy - Compliance Seminars®  

Cancellation of registration:

Registration is binding and when you have received our confirmation the following conditions are known and accepted. If you for any reason is unable to attend, substitution is always possible and preferred.
All cancellations and/or substitutions must have been communicated with and confirmed by us.
Cancellations received less than 30 calendar days before course start are subjected to a service charge of 150 € (Euro)/registered course day as compensation for additional administrative burden and for non refundable part of the conference reservation. Cancellations received less than 14 calendar days prior the course, or failure to cancel or "no-show", will be charged in full.

Cancellation of courses: Courses may be cancelled by the organizer if bookings fail to reach minimum numbers (normally not later than 30 days prior the course start), or due to other reasons beyond our control. In such circumstances charged course fees will be refunded, credited, or granted to attend another course for the same value. NOTE! Key2Compliance AB is NOT responsible or liable to any costs in conjunction with a cancelled course. If you need to book flights way ahead (+35 days prior the course) check with us before finalizing the purchase of flights and/or hotel accommodation for an update on the registration situation.